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OFF 5TH - Holiday Selling & Service Associate Seasonal
Job ID: 339
Job Description:
Reports to: Selling and Service Manager

  • Provides exceptional customer service and drives sales and profitability.
  • Greets customers with a smile and approaches them courteously, conversationally and immediately upon entering the store
  • Identifies customer needs through probing and listening and suggests merchandise that meets their needs and emphasizes selling points such as quality, utility, trend, designer, fit, etc.
  • Builds the sale by suggesting additional merchandise that complements the customer's purchase
  • Assists customer in fitting room to ensure proper sizing, color, fit, etc.
  • Knows store inventory and provides customers with product knowledge
  • Adjusts selling style to meet customer needs and store traffic volume
  • Fosters repeat business by building relationships with customers for the future by selling Saks World Elite MasterCard, obtaining customer email addresses, and telephone numbers
  • Clienteles by regularly calling customers to invite them into the store suggesting new arrival of merchandise, specials, promotions, events, etc.
  • Efficiently and accurately processes sales transactions using the POS register system and adheres to checkout standards
  • Keeps cash wrap area well organized and supplied with all the materials and tools necessary to efficiently service customer needs at checkout
  • Responds to customer questions, inquiries and needs
  • Ensures store presentation standards are maintained through consistent recovery efforts
  • Performs all responsibilities to achieve individual and store goals
  • Assists with inventory process
  • Supports the store's shortage and theft awareness program and advises management of any unusual activity using the various reporting methods provided by the company (Alertline, Open Door Policy, contacting Asset Protection or Human Resources team)
  • Follows all store policies and procedures
  • Additional responsibilities as assigned
Job Requirements:
Desired Background:
  • High school diploma or equivalent
  • Ability to work a flexible schedule, including evenings and weekends as necessary
  • Effective communication skills required (emphasis on listening skills and verbal skills)
  • Ability to work independently, handle multiple tasks in a high volume environment
  • Excellent customer service and problem solving skills
  • Ability to operate equipment such as radios, POS register, ticket scanners, sensor removers, and telephone
 
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